Shipping and Returns Policy

Shipping Policy

Shipping Scope

We ship to [list of countries or regions where we ship]. We do not ship to [geographic restrictions, if any].

Delivery Timeframes

Orders are processed within [number of days] business days after payment confirmation. Estimated delivery times are as follows:

• Domestic shipments: [range of days] business days.
• International shipments: [range of days] business days.

Please note that delivery times may be affected by external factors such as holidays, customs, or logistical delays.

Shipping Costs

Shipping costs are calculated based on the destination and weight of the package. We apply the following rates:

• Standard shipping: [price or cost policy].
• Express shipping: [price or cost policy].
• Free shipping on purchases over [minimum amount].

Order Tracking

Once the order is shipped, you will receive an email with the tracking number and the link to track your package through [name of the shipping company].

Delivery Issues

If your order does not arrive within the estimated timeframe, please contact us at carolaknitting@gmail.com to manage the issue. In case of loss or damage during shipping, we will work with the courier company to provide a solution.

International Shipments and Customs

For orders outside of [country of origin of the store], customers are responsible for any applicable taxes or customs duties. We are not responsible for any delays caused by customs.

Wrong or Unclaimed Address

If the package is returned due to an incorrect address provided by the customer or because it was unclaimed, the buyer will be responsible for the reshipping costs.

Return Policy

Return Timeframe

If you are not satisfied with your purchase, you can request a return within [number of days] calendar days from the receipt of the order.

Return Conditions

To be eligible for a return, the product must meet the following requirements:

• Be in its original condition, unused, and with no signs of wear.
• Retain the original packaging and all tags.
• Not be an excluded product from returns (see “Non-Refundable Products”).

Return Process

1. Contact our customer service team at carolaknitting@gmail.com stating your order number and the reason for the return.
2. We will provide you with return shipping instructions to our address at [return address].
3. Once the product is received and verified, we will process your refund within [number of days] business days.

Return Costs

• If the return is due to our error (defective product, incorrect item, etc.), we will cover the return costs.
• If the return is due to a change of mind by the customer, the buyer will have to cover the shipping costs.

Refunds

Refunds will be issued through the same payment method used at purchase. Depending on your bank or payment provider, the refund may take between [range of days] business days to reflect in your account.

Non-Refundable Products

We do not accept returns in the following cases:

• Custom or made-to-order products.
• Sale or clearance items.
• Personal hygiene or intimate care products.

Product Exchanges

If you wish to exchange a product for another, you must first return the original item and then make a new purchase.